IT Support Business Solutions

Professional IT services for Eugene, Springfield, Junction City and all of Lane County.

Technology. Managed.

What is an IT help desk?

It’s who you call to assist you with IT problems that arise, and can provide ongoing support. At the most basic level, an IT help desk is a company which assists with issues concerning technology.

An IT Help Desk is a first line support resource that provides technical assistance and support to employees within a company.

We help an employee use a company's computer system or network for day-to-day tasks. For instance, if you call up your bank and are unable to access your account information online because the link isn't working, you will be rerouted to an IT Help Desk representative who can troubleshoot the problem with you or reset your password.

Are you spending more time fixing your computer than doing actual work? With Remote Business IT support, these problems will never plague you again. We can fix most network and machine issues remotely so that you won’t have to wait for hours and hours, while other companies take forever to fix your issue.

Remote IT support is a great solution for organizations that want to get more done during the day or night. This is because with remote IT support, you can take advantage of our team’s knowledge and experience brought to you by connecting our monitors to your computer so you don’t have to wait for someone to show up. With this system, we have the ability to fix issues in less than a quarter of the time, allowing your business to return back to normal quicker.

That’s right, we can fix your network remotely, which means you don’t have to take down your system and leave it down if there’s a problem. We can plug-in and fix issues in as little as the time it took you to read this intro paragraph.

Eugene IT Services is committed to helping your business grow. This starts with communication systems that can properly handle all aspects of your customers and employees.

Employees must be able to share documents, images, and customer information with each other. And customers must be able to easily reach the help of employees.

Unfortunately there are MANY different channels this can happen through, and if you're not careful, suddenly documents and systems are spread thin over too many different software.

We help you consolidate everything into an easy-to-use system. This not only saves the time of existing employees, but makes it easier to train up new hires as well.

If you’re a small business owner in Eugene, you’ve likely been warned about the dangers of cyber crime. Bad guys who want to get into your network and computers are everywhere, and they will do just about anything to access your data. This means that your servers and data have never been at such high risk to be compromised as they are now. To combat this mounting risk, you need security like never before.

At Eugene IT Services , we stand by the motto that information security isn’t a choice, but a necessity. Do you know if you’re prepared for an unforeseen cybersecurity disaster?

Unfortunately, too many companies don’t plan for disaster and aren’t actually ready to deal with it. You don’t want your business to be one of them as you can lose a lot of money and other things in the blink of an eye. It doesn’t matter if you are a big business or small, if you aren’t prepared for a security emergency you could end up losing everything. As this is such an important topic — especially with the hard times we are in — it’s important to make sure your business is ready.

FREE CONSULTATION-Reach Out For Tech Support

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Technical Difficulties Will Be Swept Away When You Outsource Your Business IT Support Needs To Eugene IT Services.

We provide a wide range of services, allowing you to get IT support for every part of your business system. Our friendly experts can help your business maintain peak operation by providing IT services from security to maintenance. Save your employees the frustration of having to try fix their broken computers and keep everyone working by outsourcing your IT needs.

Regardless of the industry, the core focus of small businesses is to expand their revenues while reducing their expenses. So it makes sense that a business would want to focus on the areas where they will see the most value. However, when there are limited IT support resources, the focus of any business owner must be on maintaining the day-to-day network operations that aren’t only vital to daily operations, but also securing the entire operation.

Eugene, OR businesses depend on a reliable IT network to perform their day to day tasks. However, when your network falters, your business grinds to a halt. With managed support from Eugene IT Services, you can reduce the risk of this happening by keeping your business network running smoothly and effectively.

Getting Started Is Easy

No risk, all reward

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1. Complimentary Evaluation

Get a totally free assessment of the state of your digital systems; the good, the bad, and the ugly


2. Win-Win Agreement

Our “no strings attached” plans help you focus on what matters most, all at a price you'll love

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3. Stellar Support

Our experts will work to train employees, optimize systems, on-board new devices, secure your data, and more

Benefits Of Business IT Support

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Avoid Overpaying with Managed IT Services

Hiring in-house IT employees is expensive, and not very easy. When you hire an IT employee (or worse, try to do it yourself), the costs quickly ads up. Recruitment costs, training costs, insurance, benefits, paid time off... Eugene IT Services gives you a better alternative to hiring an in-house IT employee. We’ll manage your IT services for you - meaning no disruptions to your day-to-day business operations.

Our tight management allows us to bill you fewer hours per month than a full-time employee would cost. This means lower costs for your business. This means more money for you.

Impenetrable Security

Recent years have seen a rise in the number of data breaches. No business is immune, so yours too could be a victim. 
 The cost of a data breach can be enormous. Not only in terms of the clean-up effort, but in fines and lost customer confidence. And yet, at the same time, many businesses are understaffed and lack time to conduct comprehensive IT security audits, which leaves them exposed.

Eugene IT will give you peace of mind and keep your business safe from cyber criminals. With our IT security services for business you’ll know you’re protected 24/7. A hacker attack won’t take you by surprise because we’ll monitor your network 24/7 and let you know if it has been breached or is under threat. So your business can stay safe from data breaches.

Usable Systems

Trying to keep track of all the software you use can be a nightmare. Bills start piling up, and your IT budget becomes bigger too. It can can feel like putting out a fire with a teaspoon. We’ve seen it all before. You lose track of the customer or the interaction, causing mistakes and leading to more work. It also means lost opportunities. If you’re an employee, the simplest of tasks, like forwarding on customer correspondence, requires too much time and effort. If you’re a client, opening up new accounts or being served with solutions to technical issues can be downright painful!

Streamline your systems and operations with Eugene IT Services. Our experts can help you save money and time by unifying all your information in one place. Learn more about all the ways we can improve the operation of your business!

Consulting and Strategy Help

A lot of small to mid-size businesses don’t realize just how important IT services are in a business until there are events that cause them to lose data and/or money. Whether it’s a total system breakdown, a data breach, or some other unexpected disaster, you’re left wondering why you didn’t prepare for such an event.

When you’re operating a small or even medium sized business, there always seems to be competing priorities. The latest and greatest technology is always on your mind, whether it’s upgrading your corporate infrastructure or adding some new software to increase efficiency. But the question is, “what’s the ROI on all of this technology?” Wouldn't it give you peace of mind if your IT investments were not only compliant but also protected by best practices? We can help.

What Customers Are Saying

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"Efficent, timley, and customer focused"

I have had the pleasure of having my work laptop, a personal laptop and several client’s computers serviced by Erik. He is efficient, timely and customer focused.  In addition, his rates are highly competitive.  I also really like the fact that Erik is involved and committed to the local community.  Erik’s primary focus is on PCs but he has done a great job whenever I have had a Mac issue. So go ahead and “ask Erik” – he can help!

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Seth Eaker

"Thanks For Keeping Us Running!"

Erik was prompt, professional and did an awesome job repairing my nagging network issue. We had been troubleshooting it for days. Erik managed to find the issue and clear it up in just a couple of hours. Thanks for keeping us running!

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Steve W.

"Solved our problem just as quickly as it began"

As the VP of a small business, it is absolutely necessary that our computers are up and running at ALL times.  When our internet went down in the office one day after the next, we were absolutely at a loss as to what to do.  Erik helped me out immediately!  He gave great customer service and solved our problem just as quickly as it began.  He saved me a ton of money without leaving the office! Thank you to Erik for keeping our business going!!!

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Jamie Parrott